Technical support

The Academic Technical Support team assists with any technical issues in Cambridge Core. We help users troubleshoot individual and institutional access, reporting, and technical challenges within the platform. Our goal is to ensure a smooth and efficient experience for users accessing Cambridge Core content.

Customer services - Books

Our dedicated Academic Customer Service team is here to assist with any order-related inquiries that may not be readily accessible through your online account. We strive to provide exceptional service and are happy to assist with any questions you may have, including product information, order status and account information.

Customer services - Journals

Our dedicated Global Journals Customer Service team is here to assist with any queries you may have regarding Journal Subscriptions or Journal Article purchases. Our knowledgeable team are happy to help with all aspects of Journal Subscriptions including purchasing options, issue claims and general queries.

Open research

Our dedicated Open Research team are here to assist with queries relating to Open Access publishing and policies.

Library Sales

Our dedicated Library Sales team are here to assist with any queries for institutional libraries.

Contact us

Please select the team you wish to contact

Please choose your issue below

Your email address

What can we help you with?

What does your order query relate to?

Please select the reason for your payment query

Invoice request details

Please enter your item details including journal name, subscription format and subscription year

What can we help you with?

Please select your order type

What would you like to amend?

Please select your order type

Publishing query

Permissions request

Please find our guide on how to use content from Cambridge University Press and Assessment here: https://corehelp.cambridge.org/hc/en-gb/articles/17898501842194-How-do-I-request-permission-to-re-use-content-published-on-Cambridge-Core

Please specify if you are purchasing as an

Please select your amendment

Please select your cancellation reason

Subscriber number

Please provide your subscriber number

Submission type

Do you wish to publish your article as Open Access?

Journal Title

Please enter the name of the journal your query relates to

Submission ID

Please provide your Submission ID

Please enter volume and issue number

Subscription format

Subscription year

Invoice Number (if known)

Please specify the journal in which you wish to submit to

Article Title/DOI

Journal Article

Please enter the name of the journal article your query relates to

Society Name

Order Number (if you have one)

Member ID (if applicable)

If you selected 'Other' please specify what you would like to amend

Does your change apply to all orders on your account?

If you selected ‘no’ please confirm to which orders this change applies

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments

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